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• Shipping "How much will it Cost"
• Backorders
• Returns
• Shipping Carrier Issues
• Payment terms
• Our Contact details

 

 

SHIPPING

OPTION 1

OPTION 2

OPTION 3

HOW MUCH WILL IT COST ?
Once all items have been added into the shopping cart, during checkout (before entering any credit card information), the shipping calculator will give shipping cost for the order. It will give the cost of shipping ground and the cost and options for expedited shipping as well. Unlike many companies, we do not mark up shipping charges, only charge actual cost so shipping is very reasonable. With us having just begun using this calculator and we are still tweaking it, there may be a few cases where the calculator estimates more than the actual cost. In these cases if it is a significant amount, we will refund the buyer any difference.

We are located in Orlando, the center of Florida. Orders shipped UPS ground will usually be delivered anywhere in Florida the next day. Orders anywhere in the South and most of the East Coast are many times delivered quicker than the chart above indicates.

Custom length table skirts, box pleat table skirts or very large orders may require an additional 24 hour processing time.

 

BACKORDERS

In the unlikely event that any item is back ordered, we will email and or call and let you know when that item will be available to ship. In such case, we will also advise alternative color or fabric available. Customer may then

1) Agree to wait to back order date.

2) Decide on alternative color or fabric.

3) Request a refund on back order item which we will immediately issue.

 

RETURNS

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a flaw or defect, we will issue a call tag to have it picked up and immediately send a replacement. As with any return, we must be notified within 5 days of delivery of package(s). Returns must be received back in our office within 10 days after we are notified of a return. All returns must be in new, unused, and unwashed in order for us to accept the returns.

Otherwise, the following return policies apply. Please keep in mind that we offer customers color and fabric swatch card samples of all fabrics we sell so there should be no reasons to have to make a return. Yet we find that almost all returns are customers who have changed their mind on color or size so we strongly encourage customers 1) to order color swtach card samples 2) to take advantage of our very easy to use tablecloth calculator to be sure you are ordering the correct size.

Poly Knit table skirts may be returned for exchange, no restocking fee. Customer will be responsible for shipping cost to return as well as shipping cost for us to ship upgrade.

Table skirt clips and tablecloth clips may be returned for exchange if they do not fit.  No restocking fee.  Customer will be responsible for shipping cost to return as well as shipping cost for us to ship another size.

All other fabrics, standard sizes, there is a 50% restocking fee to return for exchange or refund.

Custom sizes (sizes not listed or listed under custom sizes), orders custom made or fitted tablecloths ordered with slits or 3 sided fitted tablecloths and box pleat table skirts, there is a 75% restocking fee to return for exchange or refund.

No returns on specialty items such as any custom printed cloths, table runners, chair covers or on delicate products such as Organza, velvet and sashes.

On all returns, customers must call or email us prior to returning, within 5 days of delivery for a Return Authorization number that must be included in the returned package(s). 

Returned packages must be received back in our office within 14 days from the time they were delivered to customer. No returns will be accepted without RA # or outside of time frame window.

 

SHIPPING CARRIER ISSUES

Premier Table Linens is not responsible for weather related delays or UPS or Postal Service delays. Customer may not request a refund on products due to UPS or Postal Service delay. If customer paid for expedited shipping (UPS Overnight, UPS 2day or UPS 3 day Select or Postal Service Overnight Express and the package does not arrive on time, we will file a claim with the carrier and issue customer a shipping refund if and when the claim is granted.

If a package is lost in transit, Premier Table Linens will immediately send a replacement order to the customer and not make the customer wait the 7 to 10 days it takes the carrier to process this type of claim.

If a package arrives damaged or opened, it is the customer’s responsibility to immediately notify the driver and to notify our office so we can file a claim.

 

PAYMENT TERMS
We accept Visa, Master Card, Discover, American Express and PayPall payments. We accept Purchase Orders but PO's payment must be received on Purchase Orders before the order is released. We also accept company checks and personal checks.  Customers wishing to pay by check or if an invoice is required 1st, select the Print & Pay option during checkout which will generate an invoice.  If mailing payment, please make checks payable to:

Premier Table Linens.

Send to

773 S Kirkman Road, Store #120, Orlando, Fl, 32811.

We are open 9:30am - 7pm Monday - Saturday, 1pm - 5pm on Sundays.